Highly recommend Claire A. She is the best pool maintenance tech I have worked with in the last 10 years. She is always very thorough, attentive and easy to deal with. Couldn’t be happier with her as a service provider. Tom P.

J&M Pools is great. Service is top-notch and Justin, who is our service tech is awesome. He provides good communication and always on time. We appreciate him and recommend them.

We have had a good working experience with J & M for a few years from pool construction through ongoing maintenance. Eric is now our regular maintenance guy and continues to provide great support with scheduled activity.

Although we’re not quite done, so far I have been very pleased with work done by these folks. Nathan has kept us informed every step of the way. And if there’s been any missteps he’s been quick to resolve them to our satisfaction. I would highly recommend this company to anyone needing pool renovations in their service area. I’ve been so pleased I’ve decided to contract with them for weekly and quarterly maintenance. When completely done, I’ll come back and add some photos.

We think Eric is great! He always does an excellent job. Very personable, and knowledgeable and takes time to do things right. Our pool always look clean. Thank you, Eric!

J&M completed a new liner install and deck resurfacing. Everything was done with exceptional professionalism.
The communication through out the project was great. Sam and Ben are great.
I would definitely recommend this company.

Update Review: I chose to have J&M perform the weekly maintenance service after the new liner installation. Honestly the 2022 season was a bit disappointing as they had trouble with reliable and dedicated techs.. BUT I’m writing to say that the 2023 season has been truly Amazing!!
My service technician is Justin H. and he is absolutely the best!! He is a pleasure to deal with and he takes exceptional care of my pool!
I admire his precision and work ethic! Truly quality.
I hope the wonderful job he does is recognized. He has made me glad that I chose J&M maintenance for another season.

2025 Update: I am pleased to say that I am still using J&M pools for my pool maintenance.
The responsiveness, detail, and polite professionalism displayed by my technician Kyle is unmatched. I appreciate the exceptional effort and dedication he brings to the job.
I must also thank Rich for his thoughtful care for any issues I may encounter.
I still recommend J&M pools!

Had my pool liner replaced and I worked with Nathan who did a fantastic job. He was very professional and communicated very well throughout the process. Nathan truly understands the meaning of customer service. We would not hesitate to recommend J & M Pools to others.

Justin is great at taking care of our pool. He’s reliable and helpful. Helps me keep peace of mind to make sure my pool is operating cleanly and effectively year round.

I strongly recommend J &M Pool Company. Customer service has been stellar! I had a great experience with each department from the workers in the office to all the workers who came to work on site. Craig S. was amazing in sharing his pool knowledge and helping in decision making. He visited the site multiple times, gave professional advice, and thoroughly explained the process before construction even began. The design teams were efficient and helpful in making my dream of having a pool become a vision. Natalie worked hard on designing my pool and exceeded my expectations. She came on site to customize my requests and personalize the design of my pool to make it everything I wanted and more. I was able to go to the office to meet with Craig S. and Natalie before construction began to see, through a technology model, what my pool would look like in my yard. Through looking at this model, we were able to make any changes needed. Ryder and Tyler were exceptional in communicating the upcoming stages of the pool construction and making sure that all details were handled appropriately. Ryder also answered many questions and was very timely in his responses. This dependable communication was huge in easing any concerns I may have had. Deanna was a tremendous help in facilitating the billing process. She made it simple and was readily available to address any concerns. I also used J & M for fencing and landscaping. Both departments were exceptional! Matt H.,Matt M., Phillip, and Marvin worked very well together to coordinate the landscaping and irrigation. All of the workers clearly explained everything I needed to know about my new pool. Ryder and Craig S. even came out to conduct “Pool School” after it was all completed. My backyard is beautiful! Many thanks to all the workers at J & M Pool Company. They went above and beyond, and I highly recommend them!

Everything was great, the staff was very friendly and made they design experience very pleasant.

We are only through the design process with J&M. Designer, Amanda Miller, and sales rep, Patrick Studley, have been phenomenal to work with. Their attention to detail and responsiveness is top tier. We have been very pleased. Ask for Amanda and Patrick to start your pool journey and you won’t be disappointed.

I cannot recommend Natalie at J&M Pools highly enough! She did an incredible job with the design drawings for my pool. Her attention to detail and professionalism were top-notch. You can tell she truly loves her job and takes it seriously, while also enjoying showcasing her skills. Her background as a graduate from SCAD definitely shines through in her work.
Some of the specific aspects of the design drawings by Natalie at J&M Pools that impressed me the most include:

1. Attention to Detail: Natalie’s meticulous attention to detail in the design drawings was exceptional. Every element was carefully thought out and executed with precision.

2. Creativity: The creativity displayed in the design drawings was outstanding. Natalie’s innovative ideas brought a unique and artistic touch to the pool design.

3. Professionalism: Natalie’s professionalism shone through in the design drawings. The layouts were well-organized, clear, and professionally presented.

4. Skillful Execution: The skillful execution of the design drawings demonstrated Natalie’s expertise in pool design. The drawings were not only visually appealing but also technically sound.

5. SCAD Influence: Natalie’s background as a graduate from SCAD was evident in the design drawings. The artistic flair and design sensibility reflected a high level of training and education.

Overall, these aspects combined to create a design that exceeded my expectations and truly enhanced the vision for my pool.

Thank you, Natalie, for creating a beautiful design for my pool!

Patrick and Natalie were amazing to work with in the design and building process of our new pool. Highly recommend.

J&M has been wonderful throughout the entire process. We were worked really closely with Patrick Studley & Ryder Willard who went above and beyond every time. We also have Claire who cleans our new pool regularly. She is fantastic! Loved working with everyone at J&M and would highly recommend them to anyone exploring pools!

I want to thank Damian for the great job he does as our pool technician every week! He is friendly, courteous, and knowledgeable. I know he will let us know if there is something we need to address. Thanks Damien!

J&M does an excellent job. I had a renovation done and the entire company was very responsive. Alden handled my site and insured everything was perfect.

This review is for Claire, our pool technician. She always does a great job with our pool. She truly cares about not only our pool but the well being of our family. Her attention to detail completely justifies how much we pay for our monthly cleaning.

We’ve been working closely with Claire and have loved it. J&M pools have taken great care of our pool, and have made all the necessary fixes needed after moving in just a year ago. We’re very grateful for their help!

The team that we worked with at J&M was Fantastic !!!
Patrick and Natalie (our design team) were awesome!! Communication was consistent and they were available anytime for questions . They were both very patient while we were making design decisions – very accommodating with any design decisions we made / changed.

Chris the Project manager was amazing.! Communication was consistent . Chris took a lot of time answering our questions and had no problem making any changes if the time line allowed. . He was on site almost daily and for certain every time contractors were working. Chris made sure the construction area was kept clean and organized and went above and beyond to help in any way he could .

We are so so happy with our Pool!!

Thanks so very much to everyone at J&M pools!

Had my pool liner replaced and I worked with Nathan who did a great job. He was very professional and communicated very well throughout the process. I appreciated that he took time to answer all of my questions.

Judd was our Project Manager on this job and did a phenomenal job explaining the process and going above and beyond what was expected of him. I had to have him come out multiple times to help explain details to my concrete guys which was not in his scope and he met with me each time without any trouble or change orders. Highly recommend!

We had a small family pool installed by J&M Pools this year and they did a great job. Specifically, Ryder Willard and Tyler Hale did a great job! They were professional and conscientious. Ryder and Tyler communicated every step of the way and addressed every issue or concern we had. Great job!

We absolutely love Alex who maintains our pool! She is not only confident and knows the in and out of her service but is also very concerned about our property and the maintenance work that she provides! She is an outstanding employee

We switched to J&M about a year ago after a bad experience with our first pool company and the second company going out of business. We have never been happier than we are with J&M. They offer prompt, reliable, weekly service. The pool ALWAYS looks amazing. We have never had an issue with J&M. Our weekly crew is friendly and polite. We truly could not ask for better service. I highly and confidently recommend this company.

Special props to our service tech, Chris, who makes the pool sparkle like no one else. He is kind, personable, and does the absolute best job cleaning our pool every week. We are very pleased with Chris and J&M.

New review (2025): J&M just finished a full remodel of our pool, fountain, and decking. Gorgeous results. Timely work. Communication was great. Alpha, our project manager, was on site and made sure everything ran smoothly. Very pleased. Highly recommend.